“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Before you get out of bed every morning, say ‘do it now’ fifty times. At the end of the day before you go to sleep, the last thing you should do is say ‘do it now’ fifty times.”
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John C. Maxwell
“• Leaders gain credibility when they suffer with those they lead.”
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John C. Maxwell
“How Do You Write the Word “Attitude”? Directions: 1. Write the word attitude on the left line with your “writing” hand. 2. Write the word attitude on the right line with your other hand. The word attitude written with your writing hand. The word attitude written with your other hand. Application: When you look at the word attitude written by the hand you do not write with, you see a picture of the kind of attitude we usually have when we are trying to do something new. As one person said, “Nothing should ever be done for the first time.”
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John C. Maxwell
“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent.”
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John C. Maxwell
“Novelist Victor Hugo believed, "He who every morning plans the transactions of the day and follows out that plan carries a thread that will guide him through the labyrinth of the most busy life . . . But where no plan is laid, where the disposal of time is surrendered merely to the chance of incident, chaos will soon reign.”
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John C. Maxwell
“The happiest people are those who have invested their time in others. The unhappiest people are those who wonder how the world is going to make them happy.”
―
John C. Maxwell
“When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior.”
―
John C. Maxwell
“Just remember that if you’re not working at your game to the utmost of your ability, there will be someone out there somewhere with equal ability. And one day you’ll play each other, and he’ll have the advantage.”
―
John C. Maxwell
“Relational skills are the most important abilities in leadership.”
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John C. Maxwell
“Nothing of significance was ever achieved without people working together.”
―
John C. Maxwell
“Great people talk about ideas, average people talk about themselves, and small people talk about others”
―
John C. Maxwell
